Business Process Modeling, Simulation and Design% @; i9 j% [' ^' F9 P; t# P% V
Manuel Laguna and Johan Marklund (Author) ' {0 k' C! Y p1 U5 k+ _- C% IPublisher: Prentice Hall (April 3, 2004)' g$ C# {6 d3 G
Language: English ' z& j @) G0 D; L, WISBN-10: 0131099795 4 s( T: ?; S5 \$ z) B ISBN-13: 978-0131099791