Business Process Modeling, Simulation and Design 4 y' B4 X" Y; I4 |! k: K& e Manuel Laguna and Johan Marklund (Author) * L+ M; a0 a d" [Publisher: Prentice Hall (April 3, 2004) 0 Y& f) C2 h' P. l1 J Language: English ; A" l* X. v" B# n/ j& W1 \9 u: }ISBN-10: 0131099795 3 v7 F+ E9 M W) H' `1 m ISBN-13: 978-0131099791